We strive to provide 5 star service to all of our customers. If you have an issue with any item for any reason we are more than willing to assist you within the guidelines provided below. We are reasonable and usually respond within one business day to all inquiries. Please contact us before leaving any neutral/negative response.
When committing to buying our item(s), you are agreeing to the policies, protocols and terms of service provided below. You are also agreeing to the policies, protocols and terms of service provided by .
We sell a mix of new, used and salvage items.
Any new items we sell are factory sealed, “open box” or without original packaging, accessories or documentation.
Any used items are fully functional unless otherwise noted. Used items may have wear and tear such as scratches, scuffs, marks, dust, dirt, and/or debris.
Any salvage items do not function properly or do not function at all. Typically, they have the wear and tear of used items or worse. They are sold as is and returns are NOT accepted for these items.
Payments for Buy It Now Items
Immediate payment is required for all Buy It Now listings; excluding Best Offer listings.
Payment for sale/Best Offer
Payment must be received within 7 days. Otherwise, an unpaid item dispute will be opened.
All items are subjected to one business day handling. We do our best to ship out items purchased before 11:00 AM EST Monday-Friday same day but it is not guaranteed.
PLEASE MESSAGE US BEFORE ORDERING WITH ANY 1-3 DAY EXPEDITED SHIPPING SERVICES TO INSURED WE ARE ABLE TO SHIP OUR ITEM SAME DAY.
All “Free Shipping” items ship economy or standard shipping depending on distance of customer. Your shipping service may be upgraded/downgraded depending on cheapest service available. Other forms of expedited shipping are available at request but will require extra payment to cover shipping costs.
Larger items require calculated shipping. We offer FedEx Smartpost, FedEx Ground, and USPS Priority/Parcel Select shipping for these items. Other expedited shipping services are provided (at extra cost) and combined shipping available at request.
Next day local pickup is available most items at request. After purchase, please contact us for pickup address and to set up a pickup time. Most pickup orders are ready within one business day.
We ONLY ship within US and US territories.
We ONLY ship international through ’s Global shipping program (GSP). We do not ship international outside of this program, so please do not ask. NO EXCEPTIONS.
We DO NOT ship to APO/DPO/FPO addresses. NO EXCEPTIONS.
When your shipment arrives, it is in the best interest of the customer to inspect any and all items for satisfaction within the allotted return period.
ALL CUSTOMER SERVICE REQUESTS MUST BE INQUIRED THROUGH ’S MESSAGING SYSTEM. WE DO NOT PROVIDE CUSTOMER THROUGH PHONE OR EMAIL FOR ITEMS PURCHASED ON . NO EXCEPTIONS.
Returns/Refunds will be accepted within 30 days after receiving shipment for the following reasons:
WE RECORD ALL SERIALS (IF APPLICABLE) ANDTHOROUGHLYINSPECT ALLRETRIEVEDRETURNS. ANY FALSE CLAIMS OFDYSFUNCTIONOR POOR CONDITION ON ANY RETURN CLAIMS WILL BE REPORTED TO .
Calculated shipping costs from initial purchase will NOT be refunded if:
CUSTOMERS ARE ADVISED TO CONTACT US WITH ANY QUESTIONS OR PERFORM RESEARCH BEFORE ANY PURCHASE TO AVOID ANY COMPATIBILITY ISSUES.
Returns/Refunds requests will NOT be accepted for:
In some cases, a partial refund may be offered to buyer.
Refunds are issued after retrieval, inspection, and processing of the returned item(s). Processing usually takes 1-2 business days.
Beyond the 30 day return window, we DO NOT provide any other warranty for our items unless otherwise noted.
Have a question?
If you have any questions about any of our items, protocols, or policies, please feel free to message us. We will usually respond within one business day.
Thank you for your interest!