This item has been professionally refurbished
Images for illustration only. Item received is as described below but may not be identical to images in some cases. Please read the description.Description E.U VAT - IMPORTANT Delivery Returns Description
All of our CPUs are tested and cleaned before dispatch. Please be sure to check the brand, model and step code below to ensure that the processor you purchased is compatible with your system and meets your requirements. If you ordered the wrong processor, we offer a 30-day returns policy through . Every CPU comes with a free 90-day warranty and professional support. If you would like to order more than the available quantity, please feel free to Make Offer using the "Make Offer" button on .
Note: If you are using two CPUs in the same system they must have the same step code.
Order Processing Time: We aim to process all orders within 24 hours of payment. This is a realistic estimate based on past performance and we aim to achieve this on 90% of orders.
UK Delivery Time-Frame: All orders under 30Kg on a tracked 2 to 3 day service with DPD. Small shipments (under 1Kg & £50 GBP) are sent with Royal Mail on a 1st Class service. Large items such as 4U servers are sent with on a wooden pallet with a pallet courier - if you are ordering large items please ensure your shipping address can accept a pallet. A forklift is not required.
European Delivery Time-Frame: European delivery will take 2-7 working days (depending on your location in the EU) with UPS, or the Global Shipping Programme on a tracked service. Large items such as 4U servers will be sent on a wooden pallet with a pallet courier - tracking for pallet deliveries are available on request. If your order is using the Global Shipping Programme, none of the additional fees described below will apply. If you do not see the option to use the Global Shipping Programme then please review the following EU VAT and Import Fees: EU Deliveries: Couriers will collect VAT and an import fee only for orders over €150 that do not use the Global Shipping Programme:
Express UK Delivery: If you have paid for express delivery we will flag your order as a priority. Your order is guaranteed to be dispatched within 1 working day on a next-day service. Orders placed between 12am and 9am will be processed and dispatched on the same day.
Delivery Partners: For UK deliveries we only use DPD (Tracked), Royal Mail and various pallet couriers. For EU deliveries all items are sent with UPS, or the Global Shipping Programme on a tracked service. Large items such as 4U servers will be sent on a wooden pallet with a pallet courier - tracking for pallet deliveries are available on request. We use these companies in complete confidence that your parcels will arrive safely without any damage.
Packaging: We use custom protective moulds that surround the corners and edges of our machines. The foam mould not only protects the machine from impact and physical damage, it suspends the machine in the middle of the box preventing damage to the machine should the box become damaged.Warranty & Returns Problem with your order?
If you have a problem with your order please contact us through messages as soon as possible with your Username order number and a description of the issue. We are aware that mistakes and problems can always occur but we will endeavour to get any issue resolved as quickly and fairly as possible. For the most measured and considered response we strongly recommend you to contact us via using this link: Contact Us.
Please note: You MUST contact us through . We CANNOT open a return case or issue refunds outside of . This is a requirement from for both us and the customer.
Warranty Returns: Orders for components on their own are covered under a 90-day warranty, while configured systems are covered under a 1-year warranty. If you have received a unit that develops a fault during your warranty period please contact us through and we will issue a replacement item or will repair the item for you.
Returns Process & Cooling-Off Period: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault. If your item develops a fault you are entitled to a replacement or a repair under our Return To Base Warranty which is explained below. This right to a refund does not apply to products you have bought as downloads, though - such as music, games or apps. You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this is not possible, or is unsuccessful, you have the right to receive a price reduction.
How to begin the return (RMA) process: Before it has been dispatched: Please contact us immediately through to ensure the goods are not dispatched. After it has been dispatched: Find your order on and begin the returns process. For detailed instructions follow the steps in this link: How To Create A Return.Fast
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