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Confirming your compatibility depends on several factors. To avoid the hassle of returning the wrong part, please send us your machine’s serial number so that we can check for compatibility.
Please confirm the “Identifiers” and the “Compatible Models” sections to ensure that you have the correct part. Note that Apple’s “Model (Body)” number may match with an incompatible Apple “Family (Model Identifier),” so it’s crucial to verify your machine’s family using our “Compatible Models” section.
Apple’s “Model (Body)” number can match with incompatible Apple “Family (Model Identifier),” so confirm your machine’s family with our “Compatible Models” section.
To help you identify your model, we have included a Compatibility Guide in our General Information section. We receive too many part returns due to compatibility issues. Don’t hesitate to contact us for assistance before placing your order.
Let us help you find the right part the first time!
Our knowledgable support team is ready to help you find the part you need!
At Double Dex, we offer fast and free shipping to all 48 continental states in the US. Once your payment has been processed, your order will be shipped within one business day.
All of our products are tested, cleaned, and packaged in generic packaging with item-specific packing materials to protect your order during shipment. Once your order has shipped, we will send you a tracking number so you can follow its progress.
If your item arrives damaged, please hold on to the original packaging and contact us right away. You can find more information about returning damaged orders in our returns section.Please note that we do not accept international purchases at this time.
At Double Dex, we accept returns within 30 days of the date of purchase. If you need to return an item, please contact us directly through ’s messaging system before filing a returns claim. The item must be returned in the same condition it was received in, and refunds for altered, damaged, or used items may be subject to deductions.
To initiate a return, log in to your account and go to your order. Follow the prompts to submit your return request (incorrect return reasons will be reported to and may delay your refund). Once your return is approved, will generate a prepaid shipping label with your return instructions. You’ll be notified by after we receive your return. Please allow up to 48 hours for your refund to be processed.
In the rare event that your order arrives damaged, please save the damaged box to include with your return (this is required by the carrier). To speed up the process, please send us photos of the following:
We inspect all returns to ensure that they meet our standards.
Double Dex is dedicated to customer satisfaction by delivering high-quality refurbished Apple computers and parts. Extending the life of devices and reducing e-waste, combined with our commitment to sustainability, has driven us to successfully serve over 50,000 customers and deliver more than 100,000 parts throughout the United States.
We don’t just offer refurbished Apple products; we strive to exceed industry standards in quality and reliability. Our certified technicians have established a trusted grading system and strict quality control measures to meet our high standards. Sourcing our products through legal and sustainable channels, we are passionate about our mission to rescue, refurbish, and provide parts for years to come.
Dear valued customers,
To protect your computer and your newly purchased parts from potential damage and ensure proper installation, we recommend that only Certified Apple Technicians handle and install these parts. Take caution and attempt DIY repairs at your own risk.
All products leave our facility with unique (hidden and visible) fraud-prevention identifiers for verification purposes. If you return an order, these verifiable markings must remain present and undamaged.
Please keep the original packaging and contact us immediately if you receive a damaged item. You can find more information about our returns process in the returns section.
Be aware that we inspect all returns for signs of tampering, mishandling, or wrong item returned. We report fraudulent returns to and ban the buyer from making future purchases.
Thank you for your understanding and cooperation. If you have any questions, don’t hesitate to contact us. We’re here to help.
– Double Dex