Have to agree with champagne that I have never really seen really harsh treatment here. You want to see harsh treatment? Go to a debian group with a knoppix problem.

I do agree with the other poster, however, that in order to court more linux users, the rest of us (I got nerve including me in "us" I am a newbie) have to go out of our way to be helpful and hospitable.

There just aren't as many resources for the linux neophyte to turn to as say a WXP user. And though it may not be entirely accurate, Linux is more difficult starting out. It isn't just click here, agree to this and default to that.

patience & good humor

will save the day,
Nish