Quote Originally Posted by logic
all i want is detailed information on what the hell to do!
Contact IPS

Explain to them that you have learned that a USB modem does not fit your needs, keeps you from running Linux, and keeps you from running a hardware firewall device to properly protect your system. Also mention that you have learned that USB is strangling away much of the throughput that you are paying for by it's extremely poor network performance.

You will be told that there is nothing that they can do and that you are screwed. Demand to talk to a supervisor.

Repeat above. Point out how much you spend a month and how much that will total over the next five years. Explain that if you do not get a decent viable modem that you will cancel your service, either right now or if they have you on a contract as soon as your contract is up. Also if there is a contract issue mention that you will be contacting the consumer protection people at your state's Atorney General office as to what they think of the ISP providing inadequate equipment and trying to lock you on the contract (and then do so).

If you stand your ground you can get a decent modem at no extra charge. I did. If you can't or if you live in a country where customers buy their modems from sources other then the ISP then you bought a hunk of junk without doing proper research (see if you can make the store take it back). Also see if any of your friends have a decent ethernet modem sitting on the shelf collecting dirt because they moved on to faster cable service (I have a few) and would give you their old modems. Or just move to another ISP and be sure you get an ethernet modem this time.