My friends' laptop stopped working so I'm using knoppix to try to recover some of the files. When I try to mount the drive I get this error:

Code:
root@1[mnt]# mount /dev/hda1 /mnt/hda1
Couldn't mount device '/dev/hda1' : Operation not supported
Windows did not shut down properly.  Try to mount volume in windows, shut down and try again.
Mount failed.
Problem is, she wasn't paying attention when installing what she thought was an update for office, when it was actually a new version of windows. So i'm not sure if the drive had been formatted or what, but if i could just mount it and copy a coupl eof .docs over to a jump drive that'd be perfect, then i can format her drive and install dual boot linux/windiows or somethin.

So how can I get around this error? We can't boot her windows (let alone shut it down), blue screens of death like crazy.