Customer Problem:
ASUS EeePC manual E3605 for EeePC 4G(701 - on page A-3 --Qualified Vendor List-- has in the Flash Memory Card section the Kingston SD 4.0G which by reference to
http:--www.kingston.com-support-FLASHMEMORYCARDS-sdhc.asp
is a SDHC memory card as it is above 2.0G capacity.
I have had a Kingston 8.0G SDHC card that has malfunctioned in my EeePC. I have used the warranty and obtained a replacement Kingston 8.0G SDHC memory card. I am now concerned that it will malfunction again and request a go ahead before I put it in the slot and use it.
Malfunction occured using Knoppix 5.3.1, Puppy 3.01 and the native Xandros of EeePC over a two day period before the card became unusable. It went from being an accepable file transfer speed to gradually slowing to virtually zero file transfer speed. File sysetm was ext2. Non functionality persisted through reformat of the Kingston 8.0G SDHC card to FAT and back to ext2 file system. I need ext2 file system because the native FAT system does will not hold the 4.1 G Knoppix.iso that Knoppix boots from.
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Dear Kingston Customer,
Thank you for your inquiry.
We recommend you to format the card into FAT32 or NTFS format for capacities over 2GB.
I do not understand what you mean by using Knoppix 5.3.1, Puppy 3.01. What are these programs? We only recommend users to use SD cards for temporary data storage.
Please explain in detail of your situation so we can assist you further.
Thank you & regards,
***********************************************
Harry Chen
Technical Support
Kingston Technology Far East Co.
0800-666-200 toll free (Taiwan only)
Tel : +886-3-5666994 direct
Fax : +886-3-5666977
[email protected]
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Customer reply:
Please refer this request to further up in your support chain. Some links
http://knoppix.com/
http://puppylinux.com/
On further reading/searching I see others are also having the exact same problem as I have had and it was quite long ago, see this page:
http://forum.eeeuser.com/viewtopic.php?pid=28582
advise what action I can take. because it seems that the current memory card is not suitable for the my purpose/hardware.
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Dear Kingston Customer,
Thank you for your reply.
We do not recommend customers to install such programs on SD cards, and we cannot guarantee its support for such programs. It seems that these programs have specific requirements on hardware, therefore it would be best if you can contact them to see what detailed spec the programs require to run.
Thank you & regards,
***********************************************
Harry Chen
Technical Support
Kingston Technology Far East Co.
0800-666-200 toll free (Taiwan only)
Tel : +886-3-5666994 direct
Fax : +886-3-5666977
[email protected]
***********************************************
Please include email history with your reply.