as I said, the professional end could supply the needed data of DNS, pop, smtp, ip, gateway... the support hardly need to know what hardware/software I run to provide raw data?

getting things going on a Web/mail/DNS... server in a rack somewhere, properly configuring a SUN SPARC station, or setting up a Cisco router/switch... that should be referred to the respective makers/maintainers of those.

As I have gone trough MSCE and N+ (had to get money to live and male prostitution...NO!), given a bit of support as a result (ok loads) I know the hassle involved in getting things across sometimes, but raw data asked for by an obviously knowledgeable person?