I poked around to try and help uncover your Model Number for the awesome folk here to know what you are working with. The support area at http://global-download.acer.com/Supp...?LC=en&BC=Acer shows an example white tag on the bottom of the computer. It has a bar code on that tag that might be read with a Q-cat or equivalent. Thought I would mention it, in case you have a Q-cat or some kind of Scanner you could use to get the Serial Nr. and SSID on here and that ought to lead to the other pertinent data about your computer? IF that S/N and SSID are NOT PERSONALLY IDENTIFIABLE information? Someone else may want to advise on that part. Just a thought from the sidelines here.