Not phone support, Cuddles. Worse even. Online. You want to try to "talk" a newbie through cutnpaste in an IM? LMAO. Try sitting up at 2am (after working your day -paying- job with somebody that had chernobyl and never gave a hoot about what a boot disk is ) we made fun of the phone jockeys working from scripts and getting paid. We were the real trenches. The UNpaid community volunteers (and now I am into linux.......hmmmmm) Half my assignments, and my first, was teaching people how to get that porn spread off as their wallpaper when they clicked "set as" instead of "save as" and clearing the most recent document list of "my stepdaughter doing the neighbor's three german shepards". No lie. War stories. Check out the George forums sometime, you'll love them http://chroniclesofgeorge.nanc.com/

But I don't have any regrets about that time, sometimes I bring it up in interviews, sometimes I don't It is where I learned a lot, enough to get me started that once I read, and learned a lot MORE that I could then make a living at it. I even kept an AOL account byoa for the community aspect of it and the friends I made long after I got a "real" isp and a "real" IT career lmao. Real ISPs turned out to be one local after another who got eaten up by the conglomerates, BTW, but another story. Even today I have kept my old hardearned handle in an AIM (now GAIM) nick and link up often enough that I get to keep it.

Anyhow, the mentality point I was making and you got, for a great majority of users out there, they don't care what is under the hood. They put gas in it: it goes. End of discussion. If it is free, cool. If it's pretty, also cool. And astonishingly enough for some of my customers now, they are intrigued by linux's resistance to viruses and other nuisances.

All perceived "elitism" aside, if it is dumbed down enough for them - will it still be worth it? I dunno. Although a little more documentation on lm sensors is surely needed