More Info, are you connecting via USB (bad for multiple reasons) or are you connecting via ethernet, if so tell the brand of the NIC.

please when you ask a question for tech support, please ask with any possible questions that you help may have. Too much information is only a problem when it is information that has aboslutely no use and goes on for 2 pages...

To be honest, most people that will help you will just overlook your problem when there is no info that is given in the begining, unless they happen to have the time.