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FAQ
1.Why can't the SSD be recognized after installation?
When using an SSD for the first time, it needs to be formatted and partitioned first. You can use "Disk Management Tool" to format and partition the SSD, and then use it in "Windows Explorer".
2.Why is the product capacity displayed on the computer not 1TB or 2TB?
Because the manufacturer's calculation method is 1TB=1000MB=1000000KB=1000000000B, and the computer system's calculation method is 1TB=1024MB=1024*1024KB=1024*1024*1024B, so the capacity you see is does the test speed of Fanxiang S690Q NVMe SSD fail to reach 5200MB/s?
The nominal speed is tested when connected to the PCIe Gen 4x4 interface. If connected to PCIe Gen 3x4 interface, the speed will be limited to about 3500MB/s. If tested in a ssd enclosure, the speed will be limited by the enclosure.
4.Do I need to install additional heatsink?
The S690Q m.2 ssd can be used without installing a heatsink. The product itself comes with a ultra-thin all-in-one heatsink. It will also be OK to buy an additional heatsink. Due to the single-sided chip, you can use it easily in laptop.
5. Does the product include mounting accessories?
Fanxiang S690Q comes with the tools needed to install NVMe M.2 SSD in the product package, you do not need to buy it separately.
6. Where should we send SSD to repair?
Fanxiang adheres to the principle of professional quality and honest service and provides first-class products and services for our customers. If you have any questions or problems with the products, please notify us in time, and we will give you a satisfactory ServiceDetails
Thank you for choosing us !!!
1. All items listed (unless marked as "sale") are brand new, genuine factory-direct products, in original sealed packaging, and do not come with a pre-installed operating system.
2. We accept PayPal. Please complete your payment promptly after winning an sale or having your offer accepted.
3. Local dealers and wholesale buyers are welcome to contact customer service for more details.
ShippingShipping Policy: Orders ship within 24 hours on weekdays.
Important Notice: Once your order is confirmed, the system will process the shipment within a few minutes. Once the order is in the shipping process, it cannot be canceled. Please double-check your delivery details before placing the order to ensure accuracy.
1.Upon request, most of orders placed before 1pm EST can be shipped same day during weekdays from our US warehouse.
2.We only ship to the confirmed address, Tracking number is uploaded to orders.
3.Delivery time depends on destination and other factors, it may takes up to 3-5 working days. If you don't receive the item in 15 days, please contact us, we'll investigate and solve the delivery problem.
4.Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to offerding or buying.
Return【If you experience any issues while using the product, please contact our customer support team first. Since electronic devices can be complex, we want to make sure you don't overlook any important details. Feel free to reach out anytime—we're happy to help. 】We offer a 30‑day return policy for products sold. If you're not completely satisfied with your purchase for any reason, a full refund (excluding shipping costs) may be issued under the following conditions:1️⃣ All accessories, manuals, packaging, and gifts must be unused, unopened, and included. Items must be undamaged (except for manufacturing defects). Returns missing any parts or with damaged items will be rejected.2️⃣ No refunds will be issued for reasons attributable to the customer rather than product defects. If needed, our customer service team will be happy to contact you to arrange the follow-up. All shipping costs incurred shall be borne by the buyer.3️⃣ Returned items must be received within 7 days after delivery. No refund or replacement will be issued after this period.4️⃣ Refunds will be issued in the original payment currency (excluding any shipping costs and handling fees). We shall not be held liable for any losses arising from exchange rate differences during the refund process.
responseWe strive for 100% satisfaction.
We welcome any suggestions or response and are happy to listen and improve. Please contact us via message or email, providing your ID and Order number.
If you are satisfied with this transaction, we greatly appreciate your positive response and 5-star DSR ratings. Our system will also automatically leave the same rating for you.
If you have any concerns, please contact us before leaving response. We are committed to resolving any issues quickly and will do our best to ensure your satisfaction.Negative or neutral response will cause us to miss opportunities to resolve problems.
Customer ServiceService Hours:
🕘Monday – Friday: 9:00 AM – 6:00 PM ET
🕙Saturday: 10:00 AM – 12:00 PM ET
We aim to respond to all emails within 24 hours (excluding weekends and holidays).
Due to high volume and time zone differences, please allow additional time for a reply.
If you have any questions or concerns, please don’t hesitate to contact us.
We are committed to resolving any issues quickly and ensuring your satisfaction.

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